Exchange & Return Policy
At SAMAHET MISR, we aim to provide a clear shopping experience. You may request an exchange or return under the following terms.
Return Period
Within 14 days from the delivery date.
Product Condition
The product must be in its original condition.
Refund Time
Within a maximum of 5 business days.
Exchange & Return Policy Details
A return may be requested within 14 days from the delivery date, provided that the product is in its original condition.
Exchanges are available under the terms of this policy.
Products ordered to custom sizes or specifications, as well as products that have been installed or used, are not eligible for a standard exchange or return under any circumstances.
If any product arrives damaged or differs from the item ordered, including an otherwise excluded product, the customer may request an exchange or return within 24 hours of delivery and must attach a photo. The customer will not pay the return shipping cost.
If an exchange or return is requested because the customer changed their mind, the customer is responsible for the return shipping cost.
If the customer refuses delivery, the customer is responsible for both the original delivery and return shipping costs.
Once a return is accepted, only the product value will be refunded. The original shipping fee is non-refundable, and any applicable bank transfer fees will be deducted.
The refund will be issued through the original payment method within a maximum of 5 business days, or another order can be sent if the customer prefers.
An order may be cancelled before shipping. If cancellation is requested after shipping, the customer is responsible for the shipping cost.
Request an Exchange or Return
Contact us by WhatsApp or email and include your order number and the reason for the exchange or return.